About the Role:

Healthcare Outsourcing Network is a revenue cycle partner to hospitals and health systems. We handle self-pay, customer service, and back-office work, and we use modern automation (API integrations, RPA, and AI tools) so our reps spend their time on accounts that need real expertise. We're hiring experienced insurance follow-up reps to work remotely who know both hospital and professional billing in Epic.

What You'll Do:

      Work insurance AR follow-up for hospital (UB-04) and professional (CMS-1500) claims

      Work Epic Resolute HB and PB work queues to resolve unpaid, underpaid, and denied claims

      Check claim status through payer portals and phone calls

      Research denials, correct and resubmit claims, and file appeals

      Document accounts clearly so the next person knows exactly where things stand

      Escalate payer trends and recurring denial issues